Refund and Returns Policy
At Majestic Menz, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a hassle-free refund and returns process.
Return Policy
We accept returns under the following conditions:
- The product must be returned within 7 days of receiving the order.
- The product must be unused, unwashed, and in the same condition as received. It should be returned in its original packaging along with all tags, labels, and accessories.
- Items such as gift cards, personalized products, or items marked as “Final Sale” are not eligible for returns.
How to Initiate a Return
- Email us at info@majesticmenz.com with your order details and reason for return.
- Our team will verify your request and provide return instructions, including the return shipping address.
Return Shipping Costs:
- Customers are responsible for return shipping charges unless the product is defective or incorrect.
- Ensure the package is securely packed to prevent damage during transit.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds:
Refunds will be processed to your original payment method within 7-10 business days. - Rejected Refunds:
If the return does not meet our policy conditions, the item will be shipped back to you at your expense.
Damaged or Defective Products
If you receive a damaged or defective product, we apologize for the inconvenience.
- Contact us at info@majesticmenz.com within 48 hours of receiving your order.
- Provide clear pictures or videos of the damaged product along with your order details.
- We will arrange a replacement or refund after reviewing the issue.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, you can return the original item as per our return policy and place a new order for the desired item.
Non-Refundable/Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or customized products.
- Purchased with coupon codes
- Items purchased during clearance sales or marked as “Final Sale.”
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or payment method for pending transactions.
- Contact your bank, as refunds may take some time to process.
- If the issue persists, email us at support@majesticmenz.com, and we’ll assist you further.
Contact Us
If you have any questions or need assistance with your refund or return, please don’t hesitate to reach out